Frequently Asked Questions
Welcome to our FAQ section. Here you'll find answers to the questions our customers frequently ask.
General Questions
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What services do you offer?
Premier Movers provides a range of services including apartment and house moves, packing services, furniture delivery, junk removal, donation pickups, cleanouts, and office moves.
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What areas do you serve?
While based in Devon, Pennsylvania, we serve the entire East Coast.
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Are you licensed and insured?
Yes, Premier Movers is fully licensed, bonded, and insured to ensure the safety and security of your belongings. Our comprehensive insurance policy provides peace of mind throughout the moving process.
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How far in advance should I schedule my move?
We recommend scheduling your move as far in advance as possible to ensure we can accommodate your needs. However, we understand that last-minute moves may arise, and we're here to help regardless.
Pricing & Quotes
How do you determine moving costs?
Our pricing structure is based on time, distance, and resources, with different rates for varying team sizes.
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Can I get a free quote?
Yes, you can get a free quote by contacting us through our website, over the phone, or via email.
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Are there any additional fees I should be aware of?
Additional fees may apply for the reassembly of specialty items, mileage, wrapping, and extra time.
Can you explain how you minimize costs for long-distance moves?
If you have flexibility with your moving date for a long-distance move along the East Coast, we strive to optimize cost-efficiency by coordinating your move with another along the same route. Each item will be carefully tagged to prevent any mix-ups. By consolidating moves into one truck, we can reduce costs for each individual's bill while maintaining the utmost care and organization.
Booking & Logistics
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How do I book my move?
Booking is simple and can be done through text, phone call, email, or our website.
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What should I do to prepare for moving day?
Review the 'tips' section on our website for a detailed timeline to prepare for your move.
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Do you provide packing materials?
Yes, we offer packing supplies which can be included in the service or purchased separately.
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What information is necessary for an accurate estimate?
To provide an accurate estimate, we need the following information: 1. Photos: Please send photos of the items being moved. If it's a full house move, take photos from the entryway of each room so we can see all items. 2. Addresses: Provide the applicable address(es) for both the pickup and delivery locations. 3. Dates: Let us know the preferred dates for your move. 4. Packing Services: Indicate if you require packing services.
Moving Day & Post Move
What time will the movers arrive?
Our team will communicate the expected arrival window prior to the move.
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Do I need to be present during the move?
While your presence is not required, you're welcome to be present if you prefer.
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How long will the move take?
The estimated timeframe for completion depends on factors discussed during the estimate phase.
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What time will the movers arrive?
Our team will communicate the expected arrival window prior to the move.
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Do I need to be present during the move?
While your presence is not required, you're welcome to be present if you prefer.
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How long will the move take?
The estimated timeframe for completion depends on factors discussed during the estimate phase.
Safety & Security
Do you offer storage options?
Yes, we provide comprehensive storage solutions tailored to your needs. Our own facilities boast temperature-controlled units for added protection. Additionally, we've partnered with trusted storage facilities in our area to ensure your storage needs are met efficiently and conveniently.
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How do you ensure the safety of my belongings?
We take the safety of your belongings very seriously. To protect your items during transportation and handling, we use high-quality materials for extensive wrapping and packing, ensuring everything is well-protected throughout the move. Our trucks are kept in secure locations when not in use and are monitered through GPS tracking.
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What happens if something gets damaged during the move?
In the unfortunate event that something gets damaged during the move, we have a clear policy to address it. If an item is damaged, we will repair it, replace it, or compensate you for the loss. Customers can easily file a claim by contacting our customer service team. We are committed to resolving any issues promptly and ensuring our customers' satisfaction remains our utmost priority.
Additional Information​
Can you move specialty items like pianos or antiques?
Yes, we have experience moving specialized items with additional considerations.
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Do you offer storage options?
Yes, we provide comprehensive storage solutions tailored to your needs. Our own facilities boast temperature-controlled units for added protection. Additionally, we've partnered with trusted storage facilities in our area to ensure your storage needs are met efficiently and conveniently.
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What COVID-19 precautions are you taking?
We have implemented comprehensive safety measures to safeguard both customers and staff during the pandemic. These include regular sanitization of our equipment and vehicles, as well as strict adherence to social distancing guidelines whenever necessary to ensure everyone's well-being.
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How do I provide feedback on my moving experience?
We encourage customers to share feedback through various channels.